Timeline: Ready Or Not, Here It Comes

Every time I think “a monkey could do this” I go to a meeting and am astonished by what people don’t know about social media. Okay, maybe it’s more like a reality check in how we’re not all wired, and why that’s perhaps a very good thing as summer approaches. (My neighborhood routinely loses power during summer thunderstorms.) So, despite the fact that there is no dearth of articles out there on the Interwebs, here is my take on why you need to get into timeline now.

Facebook Timeline cover of Lydia Polgreen of the NYT

facebook timeline cover of Lydia Polgreen of the NYT

“Timeline what?” you say?

Long story short, Facebook is once again changing things. Specifically, they’re changing how your page looks – not your newsfeed – regardless of whether it’s your personal account or your company page. The distinction between the page and the newsfeed is extremely important because for marketers and consumers alike, it’s all about how we’re getting our news.

If you the consumer “liked” a page, timeline seems to make no difference in how you get news. It certainly hasn’t to me and I’ve not only published my personal timeline, but done the same for the several pages I manage for clients. Oh, and I’ve “liked” a LOT of pages over the last few years, some of whom have also launched timeline. As someone who gets a lot of information first from Facebook, I haven’t see any difference in my newsfeed.

As if to drive home this point, Julia Quinn who I follow on Facebook recently asked how many of us get our information from her page vs. our newsfeeds. Overwhelmingly, most of us said newsfeed – that would the part of social engagement that hasn’t changed on Facebook. Once people hit the “like” button they rarely go back to your page.

Caffe Amouri's Facebook Page

No reason to look at my local coffee shop's page once I've "liked" it - everything shows up in my feed. Unless I want to check out the new timeline or for some reason see the page with different eyes. Unlikely.

In fact, if you do your job well as a marketer or broadcaster, I shouldn’t have to go back to your original page to find out what you’re up to or what you’re offering. Unless I’m being all nosy and want to see your new timeline cover! Or you annoy me. In which case, I’ll visit specifically to “unlike” you.

dislike one finger salute

Let's not.

So if you’re an individual, you may not need to care*. It’ll be one of those things Facebook rolls out on you whether you’re ready or not. If you’re not entirely annoyed, you’ll complain and then just go along with it. Or deactivate, if this really is the last straw for you. Because *timeline, like any Facebook “improvement” tends to reset, rearrange, and reorganize your personal information and privacy settings. Even if you don’t need to care, have a care. See what your page looks like to others, even if your privacy settings are way high.

But if you’re running a page for a company though, you absolutely need to care. Because timeline changes how your page’s information is presented, where the emphasis lies, where you can direct people, and how you can emphasize information and for how long. It changes how and where you can offer specials and deals and calls to action. And it’s far more visual – which is a huge element of your branding and first impressions.

Timeline simultaneously offers up much more of you and your product even as it constrains how you can use the medium. Which means it requires you – the marketer – to be a lot savvier and sophisticated about how you communicate your story. And that, my friends, is the operative word. Facebook’s timeline makes us all, forces us all, to be better storytellers. It forces us to point to what’s really important, and keeps us on our toes about keeping our pages fresh. And it forces us to pay more ongoing attention to people who wander over to our pages but haven’t “liked” it yet. No wonder there have not just been a plethora of articles on the subject and webinars that go into the nitty gritty of timeline and what it means for marketing.

Timeline happens to your page – whether you like it or not – on March 30. If you’re an individual with a personal account, pay attention because of privacy issues. If you’re a page administrator, pay attention because otherwise, you’ll be the org that got caught by surprise, or worse!

Here are a few links that cover the details of timeline and what it means for you or your page. But for my money, nothing beats Amy Porterfield’s webinar.

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Pinterest And Napster

Pinterest and Napster – two words I absolutely do not want to hear in the same breath!

I was introduced to Pinterest last summer and promptly got sucked in. But there have been plenty of issues with the newest social media darling. Not the least of which are pesky copyright issues. Perhaps that’s why they’ve yet to figure out things like admin privileges – a la Facebook Pages – because I’m starting to get the question from clients and colleagues: “Should I have a Pinterest page?” To which I usually say, “Let’s figure out how to protect the visual content from copyright issues first.”

There are some basics on how to play it safe on Pinterest:

  • Always give credit – at the original source.
  • If someone doesn’t want to be pinned, respect that!
  • Check out the terms of the website – they may not have “no pin” code worked in, but if their terms clearly say that you’re not to use their images unless under certain conditions, or perhaps not at all, that’s all the warning you get.
  • Watermarking your own original content. It is the only assurance you have that your content will be shared but with credit to you.
Vidya Balan wearing Sabyasachi from High Heel Confidential

Vidya Balan wearing Sabyasachi - watermarked from High Heel Confidential, a favorite Bollywood/fashion blog

Needless to say, the Pinterest peace starts with me. So I’m off to go and de-pin a bunch of beautiful things of my own boards. Because I’ve no idea where the originals came from. Then I will be spending the afternoon learning how to watermark everything, not just for me but for clients as well. After which, I’m going to enjoy Pinterest and keep exploring the world in pictures until I’m forced to shut it down. Which I fervently hope doesn’t happen.

Dear sweet Pinterest, please please please clean up your act so you don’t get Napstered!

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Storytelling, Advocacy, Zeroing In On The Individual, And Red Flags

This morning’s required reading for those of us continuing to learn lessons from the Kony video going viral to rebuttal to “multi-lesson social media Exhibit A” in the course of a few days: A sobering reality check from Nicholas Kristoff in an interview with Foreign Policy:

(Telling) individual stories are certainly part of that, as are stories that connect Americans to people abroad. Likewise, moving from the LRA as a whole to Kony as an individual, I think made it more specific and individual. There’s always a tension between getting people’s attention without over-simplifying, but I think that it made sense for them to focus on Kony as an individual.

The Pulitzer prize winning New York Times columnist knows a thing or twelve about trying to draw attention to the world’s hell holes – usually complex conflicts that are hard to get to, expensive to cover, do not lend themselves to simple soundbytes, and result in a stark drop in eyeballs.

If you’re an advocacy or communications professional in the humanitarian/non-profit sector, where do you draw the line? When do you know you’re doing a great job telling a compelling story about an individual? What are your red flags if you’re over-simplifying? And how do you correct course if you’ve done that?

The Invisible Children/Kony Story: From Trending To Rebuttal In 24 Hours

Talk about a fast moving story!

Yesterday morning Invisible Children and Kony began trending wide and hard in social media. It showed up first thing in the morning on my facebook feed – cross posted by many different people, not all of whom know each other.

By early afternoon Blake Hounshell of Foreign Policy was wondering what the deal was on my twitter stream, even as Lydia Polgreen of the New York Times was already posting links to stories that were taking the enterprise apart.

Lydia Polgreen's tweet on #stopkony references the Three Cups of Tea scandal.

By this morning, the criticisms of Invisible Children’s efforts to bring LRA leader Joseph Kony to justice were mounting. Lack of transparency, bad program-to-administration cost ratios, simplification of a complex conflict,  less than current facts….And then Ms. Polgreen’s twitter feed brought up another issue [Read more...]

Blocking Pinterest From Your Site – Should You Be Able To? And Should You?

Question of the day – should you be able to opt out of Pinterest and block people from pinning images off your site?

Insta-response – Uh, yes.

Short answer – It’s a free country and if you don’t want your site to be pinned or pushed in a way you didn’t approve, that is absolutely to be respected. Conversely, you DON’T have a right to just use someone’s content against their permission or wishes. That’s all there is to it.

Long answer – You have a right to protect your content or determine the terms under which is it shared. But is there a reason why you’re being so protective that you’re refusing what is, in effect, free advertising? That too on a social media platform that’s on everyone’s radar at the moment? That part, I do not get – and would love for you to tell me about more in the comments section. [Read more...]